General Terms and Conditions


Overview

This website is operated by Sereneiva. Throughout the website, the terms “we,” “us,” and “our” refer to Sereneiva.

By visiting our website and/or purchasing a product, you agree to be bound by these Terms and Conditions, our policies, and any additional terms and conditions referenced on the website.

Please read these Terms and Conditions carefully before using our website or placing an order. If you do not agree to these terms, you may not access our website or use our services.

Our online store is powered by Shopify, which provides us with the e-commerce platform that enables us to offer our products.

1. Use of the Online Store

By using this website, you confirm that you are of legal age or have the consent of a parent or legal guardian.

You may not use our products or services for any unlawful or unauthorized purpose. You must not transmit viruses, malware, or any other harmful code through our website.

Any violation of these terms may result in the restriction or termination of your access to our services.

2. General Conditions

We reserve the right to refuse orders or service to anyone for legitimate reasons.

You agree not to copy, reproduce, resell, or commercially exploit any content, features, or areas of our website without our express written permission.

Headings used in these Terms and Conditions are included for convenience only and do not affect the interpretation of these terms.

3. Website Information

We make every effort to ensure that the information on our website is current, complete, and accurate.

However, product descriptions, prices, availability, and other content may occasionally contain errors. Information on this website is provided for general informational purposes and should not be relied upon as the sole basis for making decisions.

We reserve the right to modify or update website content at any time.

4. Prices and Changes

All prices are subject to change without prior notice.

We reserve the right to modify, suspend, or discontinue any product, service, or part of the website at any time.

5. Products and Services

Some products are available exclusively online and may be offered in limited quantities.

We make every effort to display product images, colors, and descriptions as accurately as possible. However, actual colors may vary depending on your screen settings and display capabilities.

Returns and refunds are handled in accordance with our Return and Refund Policy.

6. Orders and Customer Information

We reserve the right to refuse, limit, or cancel orders, particularly if we suspect resale activity, fraud, or inaccurate information.

You agree to provide complete and accurate order, payment, and contact information. Please ensure that your email address, shipping address, and payment details are current and correct.

7. Third-Party Tools

We may provide access to tools or features offered by third parties. These tools are provided on an “as available” basis and without warranties, to the extent permitted by law.

Your use of such third-party tools is at your own risk. Please review the applicable terms and conditions of the relevant providers before using their services.

8. Links to Third-Party Websites

Our website may contain links to third-party websites, products, or services.

We are not responsible for the content, policies, products, or services of external websites. Any complaints or inquiries regarding third-party products or services should be directed to the relevant provider.

9. Comments, Reviews, and Submissions

If you submit reviews, comments, suggestions, or other content to us, we may use such content on our website, in our marketing activities, or for internal analysis, to the extent permitted by applicable law.

You must not submit content that is unlawful, offensive, misleading, infringes intellectual property rights, or is otherwise harmful.

You are solely responsible for the accuracy and legality of any content you submit.

10. Personal Data

The processing of personal data is governed by our Privacy Policy.

11. Errors and Inaccuracies

Information on our website may occasionally contain typographical errors, inaccuracies, or omissions, including in product descriptions, prices, shipping costs, delivery times, or availability.

We reserve the right to correct errors, update information, or cancel orders where information was incorrect, subject to applicable law.

12. Prohibited Uses

You may not use our website:

  • For any unlawful purpose.

  • To violate applicable laws or regulations.

  • To infringe intellectual property rights.

  • To submit false or misleading information.

  • To upload or transmit viruses or malicious software.

  • To collect personal information about other individuals without authorization.

  • To engage in spam, phishing, or similar abusive activities.

  • To circumvent or interfere with the security features of our website.

In the event of a violation, we reserve the right to restrict or terminate your access to our services, subject to applicable law.

13. Disclaimer of Liability

We make reasonable efforts to keep our website secure, reliable, and available. However, we cannot guarantee that our services will always be uninterrupted, error-free, or completely secure.

To the extent permitted by applicable law, we shall not be liable for indirect or consequential damages, data loss, lost profits, or similar losses arising from the use of our website or products.

Nothing in these Terms and Conditions excludes or limits any mandatory consumer rights or statutory liability that cannot legally be excluded or limited.

14. Indemnification

You agree to indemnify and hold Sereneiva harmless from third-party claims arising from your violation of these Terms and Conditions, applicable laws, or the rights of third parties, to the extent permitted by applicable law.

15. Severability

If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

The invalid or unenforceable provision shall be replaced, to the extent legally permissible, by a valid provision that most closely reflects its original economic purpose.

16. Termination

These Terms and Conditions remain in effect for as long as you use our website or services.

We may restrict or terminate your access to our services if you violate these terms or if we have reasonable grounds to suspect misuse, subject to applicable law.

17. Entire Agreement

These Terms and Conditions, together with all policies published on our website, constitute the entire agreement between you and Sereneiva regarding your use of our website and services.

18. Governing Law

These Terms and Conditions are governed by the laws of the country in which Sereneiva is legally registered, unless mandatory consumer protection laws in your country of residence provide otherwise.

For customers in Germany, mandatory statutory consumer rights remain unaffected.

19. Changes to These Terms and Conditions

We reserve the right to update or modify these Terms and Conditions at any time.

The current version will be published on this page. Where permitted by applicable law, continued use of our website following the publication of changes constitutes acceptance of the updated terms.

20. Contact

If you have any questions about these Terms and Conditions, please contact us at: